Work Experience

 

Sr. System Analyst - ( Oct'13 - Present)

Employer : Starbucks Coffee Company

OTM Software Engineer - ( Jul'12 - Oct'13)

Employer : Niagara Bottling 

Business Process Improvement Analyst - ( May'10 - June'12)

Employer : Searce Inc 

Client       : CEVA Logistics

Graduate Research Assistant , 

(Nov'08 - May'10 )

Texas A&M University 


Business Analyst

(Aug’06 – Jul’08) 

TATA Consultancy Services, Mumbai, India  

Key functional role in implementing OTM planning and tendering for Starbucks’ domestic inbound & outbound

Domestic Outbound planning / tendering implementation in OTM

  • Project Lead and primary OTM functional for implementing outbound shipment planning and tendering
  • This project involved changes in OM ( EBS) , integrations ( A2A, B2B),  WMS ( Manhattan ) & OTM  
  • Lead requirement gathering sessions to capture requirements from different business units / DCs in Outbound transportation space
  • Lead collaborative design sessions with cross functional IT and business teams for system solution using agile methodology

Domestic Inbound planning / tendering implementation in OTM

  • Implemented carrier & supplier portals and related supporting OTM workflows
  • Designed external access authentication using F5 to validate non-Starbucks users outside Starbucks network before logging them into OTM application

Transportation 3PL integration for Outbound shipment execution

  • Primary functional to lead the requirement gathering / design with 3PL for executing outbound shipments
  • Design enterprise architecture for entire solution along with detailed changes in OTM / integrations
  • Work with cross functional teams to implement changes in OTM , WMS ( Manhattan and different 3PLs’ systems managing DCs ), integrations (A2A,B2B)  & Transportation 3PL’s JDA TMS

Highlights of OTM functional enhancements implemented as part of multiple projects

  • Design EDI connectivity and customized email tenders from OTM. EDI connectivity included 204-shipment tender, 990- tender response, 214-shipment status messages and related agent workflows.
  • Spot market– Designed functionality to manage spot market using email tenders  and carrier portal
  • Usability enhancement to provide shipment tracking for domestic & international shipments
    • Designed workflows to alert users with icons / images for shipment status updates
    • Built screen sets , advanced layouts & business monitors  to support same

Built and / or enhanced integrations with multiple 3PLs from OTM to OHL, DAMCO, Nissin, Penske, EI etc.

Lead bi-weekly sustainment meetings with business/ IT leadership to identify / prioritize / track enhancements in transportation space

FTI ( Fusion Transportation Intelligence module in OTM ) operational implementation

  • Be a super user for FTI to design dashboards / reports and provide user training
  • Capture requirements from multiple business groups to convert existing reports into FTI
  • Develop framework – documentation , development & support according to Starbucks’ BI standards
  • Setup Roles /  responsibilities in FTI 
  • FTI Development / deployment  process  & IT /Business support model
  • Lead initiative to ensure data completeness / integrity in FTI

Implement design standards for OTM / FTI - agents, screens , menus , users and other OTM objects to match Starbucks ERP standards  

Design & execute test scripts for system testing. Provide support to internal users and external third parties using UAT and integration testing

Work with Oracle Support to resolve the identified application bugs by raising service requests

Mentor junior functional analysts along with new team members

Business Functional Lead for ongoing OTM 6.3 upgrade and IBM Cognos BI Implementation

Constant analysis of the supply chain processes to identify opportunities for process improvement, efficiency gains and cost reduction through the use of Niagara’s TMS (OTM). Major  initiative include :

  • Re-design transportation network by aggregating lanes in OTM to reduce carrier’s demand variability
  • Provide ability for carriers to update delivery appointments using EDI 214
  • Optimize direct to store shipment execution through use of OTM’s multi-stop improvement functions
  • OTM configuration to reduce spot exposure by optimizing drop carrier capacity
  • Setup enterprise wide testing process for major projects -> order creation in ERP to shipping in WMS
  • OTM configuration to use EDI 214 for tracking outbound loads, detention charge approval 

Major responsibilities during project rollout includes

  • Document functional requirements  
  • Design of system changes ( includes  OTM , BPEL integration , EDI , ERP )
  • Create project plans and effort estimates
  • OTM configurations in test and production
  • Collaborate with teams for implementing changes in other internal or external systems
  • Create training material for internal and external users and conduct training sessions
  • Production deployment and support

Lead regular meetings with business users and consultants to capture requirement as well as to prioritize projects based upon business needs

Niagara’s point of contact for OTM’s Customer advisory board and collaborate with other OTM users

Provide ongoing support to production with focus on performance issues 

Business Process Improvement Analyst Analyzing existing processes and implementing improvements in Domestic and Imports Brokerage business units for CEVA logistics in US resulting in annual savings of $250K

 Some of the initiatives are: Implementation of control towers for tracking domestic shipments, changes in TMS system to provide accurate tracking of shipment milestones, setting up new reports in TMS system for better shipment visibility, setting up communication platform to resolve issues with different CEVA US stations during monthly invoicing closeouts.

Identify operations metrics and Key performance indicators (KPIs) for Domestic, Imports, Breakbulk and Intercompany units. Worked along subject matter experts to set baselines values and data source for each metric. Coordinate design and deployment of web dashboard along with IT team to publish these metrics to field operation staff.

Reduced AR overdue by 30% and invoice cycle time by 40% for CEVA’s major accounts like Nokia , LAM Research by setting up new invoicing and AR processes.

Data mining and generating weekly reports to provide detailed insight into various KPIs such as local profit margin, movement orders & transportation costs. This data is used by CEVA’s executive team to take strategic decisions such as planning optimal routes, incentives for stations and to reduce the overall costs.

Continual workflow changes to incorporate the invoicing changes, global air & ocean tariff and exchange rate fluctuations in the form of currency adjustment factors for across around 150 countries for CEVA Logistics.

Design and IMplementation of N-Line Inventory Management System (Also focus for thesis):


Designed and deployed Inventory Management System for N-Line Traffic, Bryan, TX using RFID technology. The system consists of RFID tags on N-Line warehouse assets, in-house built software and Motorola MC9090 RFID Handheld to check-in/checkout items.


Was responsible for following stages of the project
1.       Project Proposal
2.       Process Mapping 
3.       Requirement gathering 
4.         Project planning
5.       System design
6.       Development of system
7.       Testing and implementation
8.       Training N-Line Employees 
9.       Post-implementation support

This project has ROI of 18 months. It is currently being used by N-Line traffic to track around 8000 assets in / out of warehouse. It is an annual savings of $22000 per year for N-Line Traffic due to optimal use of Inventory and other operational assets. 

Project Leader (Dec’07 – Jul’08) 

Provided enterprise application solutions to GE Commercial Finance for 5 distinct global projects to improve the Fleet maintenance system. Was responsible for SOP ( Statement of Purpose) , budgeting , resource planning and execution along with project exception management Lead a project for GE Fleets – France worth $1.2 M with globally distributed team to client satisfaction. This project involved modification in processing of Fuel cards by GE’s French customers to allow the usage across multiple countries in Europe.

Business Analyst (May’07 – Nov’07) 

Comprehensive analysis of the enterprise system hosted on UNIX which used by one division of GE Fleets – Iceland to enable migration into European universal system. Gathered business requirement and created functional requirements to enable enhancement of GE – Europe Fleets enterprise system.

Assistant System Engineer (Aug’06 – May’07) 

Designed and developed enhancement solutions in GE Fleets enterprise applications in various platforms such as Unix , Oracle and PL-SQL


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